Free Shipping On Orders Over $100
Payments can be made by Paypal, Venmo, Zelle, CashApp, or credit card. Cash is only accepted in person. We do not accept checks.
Client Contract - Deposit Required
Your order is reserved only when the 50% deposit is received. This is paid to reserve your date and materials and is NON-REFUNDABLE. Cakes are first come first serve basis as only a limited number of cakes are made per week. However, if you need to change dates or move your event, please contact us immediately.
Cakes: Final payment is due at pickup or delivery. If your cake is ordered less than one week before the event date, the total amount is due at the time of the order, with no exceptions. Without full payment, your item(s) will not be available.
Cookies & Pastries: Final payment is due at time of order, including shipping charges if applicable. For local orders more than $50 require a 25% NON-REFUNDABLE deposit.
ALL SALES ARE FINAL
Shipping: We ship via USPS Priority Mail, UPS and FedEx. Unforeseen delays in transit are not grounds for discount or refund. We make every effort to ensure your items arrive as expected. If you encounter any issues, photos will be required to make damage claims.
Pickup: Pickup times must be reserved at least 24 hours prior, during standard business hours unless approval is granted by management. Once a pickup time is confirmed, please arrive no later than 30 minutes after your scheduled time unless prior arrangements have been made with management. Once the item(s) is approved upon pickup, City Sweets - Jax, we will not be liable for any damages that occur once it leaves our possesion.
Delivery: A minimum charge of $25 for cakes within a 15-mile radius of City Sweets - Jax, only. Unforeseen delays in transit are not grounds for discount or refund.
Items canceled prior to 14 days of the event date can be refunded up to 50% of the full balance paid. The 50% deposit is NON-REFUNDABLE. Items canceled after the 14 day period will not be refunded. If something should occur to affect your scheduled event date, please contact us to discuss options. Communication is key! We want to make you a customer for life, let us help you.
City Sweets - Jax reserves the right to use any photographs of the finished product for promotion without compensation.
Our kitchen is not allergen-free. It contains nuts, wheat, dairy, and egg products. Therefore, we cannot completely eliminate cross-contamination and will not be responsible for any allergic reactions. Please advise of any guests with allergies/sensitivities at time order.
Our goal is to deliver confectionery goodness that exceeds your expectations. We will work with you to make sure you are completely satisfied with your selections. The inspiration and ideas provided are presented as representations of the item(s). The actual product may vary based on creative interpretation or structural necessity of the item(s) while maintaining the integrity of the overall look. City Sweets - Jax cannot be held responsible for anything that should happen to the item(s) once delivery or pickup is complete. Please note that direct sunlight and temperatures of 75 degrees and higher may have drastic and adverse effects on any item. Please keep them refrigerated prior to use.
Disclaimer: In the case of an emergency or an error in your delivery, please contact us immediately! If you are unhappy with your item(s) for any reason, please contact us on the day of your event and explain the situation. The next steps and options will be discussed immediately to attempt to remediate the situation. By paying for your item(s) you agree that certain creative changes may be made to your final design for the sake of stability, structural integrity, or other certain emergencies. By paying for your item(s) it is an act of signing this contract that is legal and binding to the fullest extent.